Rail Services
Merseytravel supports the high level of service on the network working with rail operators to develop and promote rail travel. Information on services is available at every station, in the ticket office, on platforms, or from station staff as well as by telephone enquiry. Most stations are staffed first train to last train, seven days a week.
Many rail stations are now over 100 years old and accessible features were not part of their original construction. Consequently, access can be less than ideal.
This guide will tell you by local district which stations are the easiest and most convenient to use.
Most station car parks are free of charge to rail users.
- Northern and Wirral Lines
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These two lines are operated by Merseyrail Electrics using electric trains with two sets of wide opening doors on each coach operated by the guard.
There are no toilets on Northern or Wirral Line trains.
All trains incorporate two spaces designated for wheelchair users. These are situated adjacent to the driver/guard's accommodation and are clearly signed on the outside of the trains.
Customers requiring assistance are advised to contact the Mobility Helplines in advance of travel on:
0151 702 2071 (9am - 5pm Monday to Friday).
Minicom facility available 0151-702 2704 All other times
- City Line
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The City Line is operated by Northern Rail using modern diesel trains which have wide opening doors on each coach operated by the passenger.
All trains have toilets, but the access is restricted.
All trains can accommodate wheelchair users but the standard of accommodation depends on the type of train.
Customers requiring assistance are advised to contact the Mobility Helpline in advance of travel on:
0845 600 8008 (hours of operation Mon - Fri: 8.00am - 8.00pm Sat - Sun: 8.00am - 5.00pm)
- Disabled Person's Protection Policy
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All train operators have a Disabled Person's Protection Policy that outlines the facilities and assistance available. Copies may be obtained from the train operators.
- Passengers' Charter
- Merseyrail publishes a Merseyrail Passengers' Charter for the Wirral and Northern Line services. Northern Rail publishes a Passengers’ Charter for City Line services. The Charters lay down standards that apply to all Wirral, Northern and City Line train services within and beyond Merseyside. If you would like a copy of the Charter please write to:
Customer Relations
Merseyrail
Rail House
Lord Nelson Street
Liverpool L1 1JF
Customer Relations Department
Northern Rail Limited,
PO Box 208,
Leeds,
LS1 2BU
.
